Legal
How a quote becomes a reservation, what happens when plans change, what a delayed flight does to your price, and the rules that apply on board.
Part one
Last updated 4 August 2026.
These terms are between you and El Khourys Transportation of 50 Milk St, Methuen, MA 01844, and they cover both your use of this website and the transportation we provide. Booking a trip with us means these terms apply to it. If anything here is unclear, call (978) 802-4011 and ask before you book rather than after.
Every trip is quoted individually, based on the vehicle, the route and the hours. You receive that quote in writing, and it states the vehicle, the schedule and the full total. The number on your quote is the number you pay.
Anything capable of moving that total is agreed with you before it happens. Added stops, a change of vehicle, or hours beyond the ones you booked are quoted and confirmed rather than appearing afterwards on a bill. Our scheduled group outings work differently and carry a published per seat price instead, which is stated on the outing itself.
A reservation exists once we confirm it to you in writing, not when you send the request. Until that confirmation lands, treat the vehicle as unbooked. Confirmation states the pickup time, the pickup address, the vehicle and the total.
Part two
Flight tracking is included on every airport transfer. We watch your inbound in real time and move the pickup to match it, so an aircraft that lands ninety minutes late finds a car waiting rather than one that gave up and left. That delay is our scheduling problem and it never becomes a line on your bill.
If the airline reroutes you entirely, or cancels you onto tomorrow, call or text the same number and we will move the whole reservation with you.
Plans change constantly in this business and we would rather hear about it early than arrive to a locked door. Call or text (978) 802-4011 as soon as you know. A time change, an extra stop or a different pickup address is usually straightforward. A change of vehicle depends on what is free that day, so the earlier you ask the better the answer will be.
Your cancellation window is stated in writing on your quote, before anything is charged, alongside the vehicle, the schedule and the total. Everything you need to know about cancelling is therefore in the same document you already have, and there is nothing to discover afterwards.
Tell us as early as you can. Group vehicles and wedding work are held out of other bookings for your date, so late notice on those costs more to absorb than late notice on a single airport run, and the quote reflects that.
Reasonable wait time is built into airport pickups, because baggage halls and customs lines are exactly the sort of thing we plan around. Any wait allowance and what happens past it are stated on your quote for that trip.
If a pickup runs far beyond its scheduled time for reasons outside our control, your chauffeur will stay in contact and we will speak to you before anything is added rather than after.
Weather, a road closure or a mechanical problem can occasionally make a trip impossible. If that happens we will tell you as soon as we know, we will work to put another vehicle on it, and you are not charged for a trip we did not run.
Part three
Your chauffeur is responsible for the vehicle and for everyone in it, and their instructions on safety are final. Seat belts are worn where the vehicle is fitted with them. Smoking is not permitted in any of our vehicles.
Massachusetts law governs what may be on board when passengers are under 21, and our chauffeurs enforce it for the whole trip. That is deliberate, and it is one of the reasons parents book us for prom. A chauffeur may end a trip early where behaviour makes the vehicle unsafe to operate.
Damage beyond ordinary use is the responsibility of the person who made the booking. Any charge for it is discussed with you, with evidence, before it is applied.
Tell us the luggage at quote time and we will put the right vehicle on the job. Capacity is real and physical, so a party of six with six large cases is a different vehicle from a party of six with hand luggage.
Anything left behind is held for you and returned as soon as we can arrange it. Call (978) 802-4011 the moment you notice, because the vehicle is often still out and the item can come straight back to you.
We hold USDOT 4086308 and MC-1555691 as a federally authorized Motor Carrier of Passengers, our vehicles carry Massachusetts livery plates, and the company is insured. Our driver out of service rate is 0.0%. Every one of those figures is public and you can look them up yourself at safer.fmcsa.dot.gov.
The text, layout and photographs on this site belong to us, and the photographs are of our own vehicles and people. Use them for your own commercial purposes only with our written permission. We do our best to keep every page accurate, and where a page and a written quote ever disagree about your trip, the quote governs.
We are responsible for providing the transportation you booked with reasonable skill and care, and we insure that work. We are not responsible for losses outside our control, such as a delay caused by weather, traffic, a road closure or an act of a public authority. Nothing in these terms removes a right you hold that cannot be removed by agreement, including your rights as a consumer under Massachusetts law.
These terms are governed by the law of the Commonwealth of Massachusetts. When they change we post the new version here and update the date at the top of this page, and the terms that apply to your trip are the ones in force when we confirmed it.
El Khourys Transportation, 50 Milk St, Methuen, MA 01844. Phone (978) 802-4011, email Booking@elkhourystransport.com. Our Privacy Policy covers what we collect and what we do with it.
Call or text the owner directly, or book online in about a minute. Flight tracking is included on every airport run, and a delay never costs you extra.
